House of Ladybug – Terms & Conditions
Last Updated: October 20, 2025
Welcome to House of Ladybug. By accessing or purchasing from our online store, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General Information
House of Ladybug (“we,” “us,” or “our”) is an independent online shop specializing in handmade crafts and creative goods. Each item is crafted with care, and variations in color, texture, or pattern are a natural part of the handmade process.
By using our website or making a purchase, you confirm that you are at least 18 years old or have permission from a parent or guardian.
2. Product Descriptions & Availability
We make every effort to accurately describe our products. Because all items are handmade, small variations may occur.
We reserve the right to modify, discontinue, or update any product or price without prior notice.
3. Orders & Payment
All orders must be paid in full at the time of purchase. Payments are processed securely through our online checkout system. We accept major credit and debit cards, and other payment methods as displayed at checkout.
We reserve the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected.
4. Shipping & Delivery
Orders are processed within the timeframe listed on each product page.
Shipping times vary depending on destination and carrier. House of Ladybug is not responsible for postal delays, lost packages, or incorrect addresses provided at checkout.
Customers will receive a tracking number once their order has shipped.
5. Exchange-Only Policy
Because all products are handmade, we do not offer refunds. Exchanges may be accepted only in cases of damaged or defective items.
To qualify for an exchange:
Contact us within 7 days of delivery.
Provide clear proof of damage (photo evidence).
Return the item unused and in its original packaging within 14 days of delivery.
If approved, we will exchange the item for the same or similar product of equal value. Customers are responsible for return shipping costs.
6. Intellectual Property
All designs, photos, and creative works featured on this website are the exclusive property of House of Ladybug and are protected under U.S. and international copyright laws.
Reproduction, redistribution, or commercial use of any content, designs, or images without written consent is strictly prohibited.
7. Limitation of Liability
House of Ladybug shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our liability is limited to the cost of the item purchased.
8. Privacy & Data Use
We respect your privacy. Customer information is used solely to process and fulfill orders, communicate about purchases, and improve your shopping experience.
We do not sell, rent, or share your personal data with third parties except as required for payment processing and shipping.
9. Governing Law
These Terms & Conditions are governed by the laws of the State of New Jersey, without regard to conflict of law principles.
10. Contact Us
If you have questions about these Terms or need assistance with your order, please contact us at:
📧 houseofladybug@gmail.com
📍 Lumberton, New Jersey